Best
of all – it’s free, gratis, mahala and you can use it right away.
This
idea invaded my brain right before bed, so much for trying to sleep <(-_-)>. But more importantly is the question that led to
the idea and not the idea itself (oh boy I’m starting to sound like Mr Miyagi
from Karate Kid).
See
it’s one thing to think how do I sell, how to get rich, how do I make
mooooneeeeyyyy out my business – but these questions often leads us into a
brick wall only to pound our soft and squishy heads on hard concrete like the
many victims before us. No – we must think differently.
[Note: I’m not talking about thinking “positive thoughts” or any other wushu type of
think happy pink bunnies and you’ll be rich. Children below the age of 10 think
happy thoughts all of the time and they aren't raking it in. And yes The Secret is crap,
thanks for asking.]
What
I mean by thinking differently is to think outside of the box. Changing the
thought process from:
“How can I generate more business”
To…
“How can I get more sales"
Towards...
“How can I get more referrals which will then allow
me to sell”
And
then…
“How can I use my salesforce to get more referrals?”
Bingo!
If we can simply use the salespeople, the receptionist, the order takers, the
people that interact with the customers to get a referral – we’d be golden
right? So my client, Ocean Basket in Capetown (an awesome seafood restaurant by
the way) have waiters that interacts with the customers (the salesforce if you
will).
The
customers love the food, the owner and the place. So the question is – why not ask
the customers to update their facebook status and recommend the restaurant to
their friends? Most of the customers are happy to do this, because they had a
nice evening.
So
the customers simply went to the counter (where the owner had his laptop), and
updated their facebook status and then say to their facebook friends what their
evening was like. This not only reinforces the enjoyable evening in their mind,
but also promotes Ocean Basket on facebook for free.
And
since facebook mostly consists of wall posts … the friends of the customer
will most likely have a facebook wall populated by praise for Ocean Basket.
This not only increases sales but branding and top of mind awareness as well.
The
average facebook user has around 200 friends. And if only half of them see the
status update, it means that each update is viewed 100 times per referral. So
if the client gets 100 referrals per day, he gets 10 000 (100x100) people to
see his brand every day.
That’s
more people viewing his brand than the amount of people in my town! And if you
have a salesforce or a bunch of customers or clients or an email list … Ask for
a recommendation via facebook to help others realise your value and make yourself
some paper.
Peace.
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